Special conditions

Fares

Fares quoted always include all airport taxes and charges. However, there may be some destinations where additional taxes are collected upon arrival and/or departure. Unrestricted First and Business Class Fares (La Première and Affaires) allow you to change your travel dates and flights or request a refund without penalty. Unrestricted Economy Class and Premium Economy Class fares allow you to travel on selected dates. You can change your travel dates or request a refund. Restricted Economy Class and Premium Economy Class fares, our lowest rates are subject to availability. These fares can carry substantial restrictions, such as an advance purchase requirement, a minimum and/or maximum stay requirement, penalties linked to changes, non refundable status and non-eligibility for infant and child discounts. They may also be restricted to limited or no mileage earned with Flying Blue. Important: These conditions vary according to destination and period of travel. Should you have specific travel date requirements, please call our bookings department for further assistance at Tel: +244 923 165 470 or email: mail.esales.lad@airfrance.fr ( Monday to Friday 8.00 am - 3.30 pm.  Closed on Saturday, Sunday and public holidays). Once a ticket is issued, the client may not stop payment of his card, however a refund will be processed by the airline on request. If you wish to request a refund for a ticket purchased at a travel agency, please contact your travel agency first. They have all the information necessary to process your refund. In case of any difficulties, our customer service remains at your disposal. You can reach them from the Contact Us page.

FLIGHTS TO MAINLAND CHINA

If you are traveling from Paris to mainland China, you must perform a Covid-19 PCR test and a serological test (IgM) in Paris. This rule also applies if you are in transit in Paris. If the results of these tests (PCR, IgM or both) are positive, you will not be able to continue your trip to China. In this case, your flight ticket for the trip between Paris and China will no longer be valid. You will have to contact our customer service to modify your ticket and, if necessary, return to your country of departure as soon as your situation allows it.

Booking on the site

Air France online booking service confirms your booking once your booking status is "confirmed" and you get a confirmation number composed of 6 alphanumerics, displayed in the top of the confirmation page. You will also receive confirmation by email with a recap of all flight details. Please note that all bookings are subject to payment confirmation within a specified timeframe. You are also able to check availability and fare details without having to complete a booking. All major credit cards are accepted: Diners, American Express, MasterCard and Visa. The credit card used to pay for the booking must be personal to one of the passengers and the credit cardholder must be over 18. Secure online payment using SSL (Secure Socket Layer) technology is used in this website to encrypt the purchase transaction. SSL works by encrypting all communications between your computer and our server so that the information cannot be intercepted. If your browser is SSL equipped, your transaction will be secured automatically. Length of session: for your own security, should your booking process remain idle for a period longer than 45 minutes, the process will need to be reinitiated. When you book online, personal information must be given. Air France will not sell/share/exchange your personal identifiable data with third parties. If you use a shared Personal Computer for Internet access, make sure your details are not accessible to any other person when you end your session by closing all the browser´s windows. Air France will operate according to the South African Privacy Laws to protect your privacy. Payments are made in US Dollars (US$) if paying by credit card and in Angolan Kwanza (AOA) if paying by bank transfer.

Payment method and ticket delivery

If you pay by a Visa or a Mastercard credit card and your payment has been approved and processed through our payment portal or if you have made payment via a bank transfer, then you will receive an e-ticket. Buy an electronic ticket in 3 steps: 1. Book your flight online at least 24 hours before departure. 2. You will receive by e-mail the confirmation of your booking with your itinerary. 3. Once at the airport, please present the form of identification you used during the booking together with the six alphanumeric confirmation number. If you have chosen credit card payment and advised your credit card number in your booking, this does not mean that payment has been done and that your ticket is issued. Only once you have received your electronic ticket does it mean that your credit card payment was successful. Should your credit card payment be unsuccessful, you will need to make contact with the Call Centre to request that Air France open a request for secure online payment. Once this has been done you will receive an email requesting that you complete your credit card details and confirm your request for payment of this booking. Only once this has been approved, will Air France then issue your ticket. If you have not received your ticket within 72 hours of the credit card approval, then you will need to make contact with Air France at Tel: +244 923 165 470 or email: mail.esales.lad@airfrance.fr (Monday to Friday 8.00 am - 3.30 pm.  Closed on Saturday, Sunday and public holidays).

Ticket use

The fare is applicable for a ticket used fully, in sequential order for the specified journey and on the specified dates. As outlined in the General Conditions of Carriage, any non-compliant use noticed on the day of travel may incur an additional fixed-rate fee at the airport for the amount of: €125 on short-haul flights (metropolitan France and Corsica), €250 for a medium-haul flight in the Economy cabin, €500 for a medium-haul flight in the Business cabin, €500 for a long-haul flight in the Economy or Premium Economy cabin, €1500 for a long-haul flight in the Business cabin and €3000 for a long-haul flight in the La Première cabin (or the equivalent in the local currency.)

CONDUCT ABOARD AIRCRAFT

The Passenger is informed that in the event of a breach of Article 15 (Conduct aboard aircraft) of General Conditions of Carriage and in accordance with the provisions of their Article 9 (Refusal and limitation of carriage), he or she may be registered on a list of persons subject to a travel ban aboard the Air Carrier's aircraft under the Authorization n°2016-240 by the CNIL (French data protection authority).